If we get your order wrong, we reprint it free. No arguments.

Who gives this guarantee

Apparel Printing Industries Pty Ltd (ABN 59 648 591 806), trading as The Tshirt Mill, 11 Maud Street, Newstead QLD 4006. Phone 07 3846 1008 (8am to 4pm Monday to Friday). Email sales@thetshirtmill.com.au.

What we promise

If a product we made for you has a defect in the print, embroidery or garment, is not what you ordered (the wrong garment, size, colour or design), or is damaged in transit, we will reprint it at no cost to you. If a reprint cannot put it right, we will refund the price you paid for that item, including the share of shipping you paid on it.

How long it lasts

Tell us within 14 days of delivery and we can act fastest. A print or garment fault that appears later under normal use and correct care is still covered.

How to claim

Email sales@thetshirtmill.com.au or call 07 3846 1008 with your order number, a description of the problem and photos. We may ask you to post the item back for inspection. You pay the return postage and we reimburse the reasonable cost once the fault is confirmed. The full process is in our Returns and Reprints Policy.

What it does not cover

Mistakes in the artwork, text, size or options you chose; the normal production variations set out in our Returns and Reprints Policy; wear and tear or damage from incorrect care; and garments you supplied yourself.

Your rights under the Australian Consumer Law

The benefits to the consumer given by this guarantee are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the guarantee relates.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.